---
title: External request form additional attendees
description: Let external requesters add attendees on the External Request Form, and see where those attendees appear on the visit.
---

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# External request form additional attendees

## External requesters can add one or more additional attendees when they submit an External Request Form, and those attendees are added to the resulting visit automatically.

Collecting additional attendees on the External Request Form means your team doesn't have to re-enter attendee details after a request comes in.

![image-20260927-112605](https://nexusengage.com/hs-fs/hubfs/image-20260927-112605.png?width=570&height=850&name=image-20260927-112605.png)

### Before you start

- **Who can use it:** External requesters fill in Additional Attendees. Admins configure it for each External Visit Type.
- **Action required:** Check the Additional Attendees settings for each External Visit Type, and hide the section if you don't want requesters to add attendees.
- **Where to find it:** **Settings / Administration \> Request Form Setup** \> select the External Visit Type \> **External** tab

### How do I set up Additional Attendees on the External Request Form?

Open the External Visit Type in Request Form Setup, go to the **External** tab, and configure the Additional Attendees section.

1. Go to **Settings / Administration \> Request Form Setup**.
2. Select the External Visit Type.
3. Open the **External** tab.
4. In the Additional Attendees section, you can: 
     - Change the section label.
     - Choose which attendee fields appear and whether they're required. First Name, Last Name, and Email are always required. Job Title and Company can be configured.
     - Select **Hide Section** to remove Additional Attendees from the External Request Form.
5. Save.

![image-20260927-112301](https://nexusengage.com/hs-fs/hubfs/image-20260927-112301.png?width=670&height=591&name=image-20260927-112301.png)

When Additional Attendees is hidden, neither the section nor the **+ Add Attendee** button appears on the External Request Form. The rest of the External Request Form doesn't change.

### How do requesters add attendees on the External Request Form?

Requesters click **+ Add Attendee**, fill in the attendee's details, and click **Add Attendee**. They can repeat this for as many attendees as they need before submitting.

1. On the External Request Form, click **+ Add Attendee**.
2. Enter the attendee's details. **Add Attendee** becomes available once the required fields are filled in and the email address is valid.
3. Click **Add Attendee**. The attendee appears as a card on the form.
4. To add another attendee, click **+ Add Attendee** again.
5. Click **Submit Request** when the request is complete.

Requesters can remove an added attendee by clicking the X on the attendee's card before submitting. Adding attendees is optional, so a request can be submitted without any additional attendees.

### Where do additional attendees appear after a request is submitted?

Additional attendees appear on the resulting visit under **Attendees \> Customer/External Attendees**.

When the request is submitted, Nexus checks each attendee's email address against existing Customer/External people. If there's a match, Nexus uses the existing person instead of creating a duplicate. If there's no match, Nexus creates a new Customer/External person.

### What should I know about External Request Form Additional Attendees?

- The External Request Form never shows or pre-fills existing Nexus person information. Requesters can't tell whether an attendee already exists in Nexus.
- Attendee matching happens only when the request is submitted, not while the requester is typing.
- Additional Attendees don't change how the primary requester is handled, and don't affect Internal attendees.
- Requesters can only fill in one new attendee at a time.

### Frequently asked questions

#### Do requesters have to add additional attendees?

No. Additional Attendees is optional. A requester can submit a valid External Request Form without adding anyone.

#### Why doesn't the Additional Attendees section appear on the External Request Form?

Check that the requester is using the right External Visit Type, that **Hide Section** isn't selected for Additional Attendees in Request Form Setup, and that the form was reloaded after the latest settings were saved.

#### Can I change the labels on the Additional Attendees section?

Yes. You can rename the section and the attendee fields in Request Form Setup.

#### Why was a submitted attendee matched to an existing person?

This is expected. When an additional attendee's email address matches an existing Customer/External person, Nexus reuses that person to avoid duplicates.

#### Why doesn't a submitted attendee appear on the visit?

Check that the attendee was added (shown as a card) before the requester clicked **Submit Request**, and that the request was submitted and the visit created successfully.

**Need help?** See [How do I contact Nexus Support?](https://nexusengage.com/support/how-do-i-contact-nexus-support).

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