---
title: What if my customer cancels?
description: What if my customer cancels?
---

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# What if my customer cancels?

If your customer cancels, you must contact the Briefing Manager assigned to your visit immediately so that they can cancel the visit and notify presenters and other participants that have been invited.

You can either send this as a message to the Briefing Team using the Visit Notes function...

![](https://s3.amazonaws.com/helpscout.net/docs/assets/611aa3c462402b7b1189c148/images/66131532d9cffa6c1049d07d/file-Tmzchv6mvV.png)Don't worry if your visit needs to be canceled; it is not erased. All the information you entered is still there and the canceled visit can be restored once you can secure another date with your customer.

...or you can most likely find contact information for the Briefing Team in the communications sent from BriefingEdge when your visit was confirmed.

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